Frequently asked questions
Frequently asked questions
If you have a question then we're here to help!
If your question is not here then please drop us a line on
help@alldiamond.co.uk
Returns and Refunds
How can I return, or exchange products ?
The details of our returns policy
Are there any exceptions to your returns policy?
Why are some eternity rings not returnable?
I ordered the wrong size what can I do?
Can I cancel my order before it is dispatched to me? ?
Are Product Sizes and Measurements Accurate?
How Long Is Your Jewellery Guaranteed?
What if my purchase is delivered damaged or faulty?
Contacting Us
Delivery & Dispatch
Do You Deliver Internationally?
Can you deliver to a specific deadline?
What Is A Diamond Certificate?
How will my jewellery be delivered?
How long does international delivery take?
Can you deliver to a particular deadline that I might have?
Will I have to pay import duties and taxes?
Can All Diamond deliver to my country?
How does my order get processed?
Why didn't I receive a confirmation email after my order?
How can I check my order status?
I was not at home when the jewellery arrived, what happens now?
What time of day are deliveries made?
How Much Do You Charge For Delivery?
Is My Jewellery Insured While It Is In Transit To My Delivery Address?
Can You Deliver To An Address Different To My Home?
Product Information
How Accurate Are Your Product Measurements?
How Do Measurements Vary The Rings You Sell?
How Can All Diamond Offer Such Big Savings On Its jewellery?
What Quality Are The Diamonds Used In Your Jewellery ?
Is All Diamond Jewellery Nickel-Free?
Do You Provide Insurance Valuation Certificates?
Are Your Diamonds Conflict Free?
For How Long Do You Guarantee Your Jewellery?
What Is Excluded From Your Guarantee Coverage?
What Happens If I Accidentally Damage Or Lose My All Diamond Jewellery?
How Big Are The Diamonds In The Jewellery I buy From All Diamond?
